Privacy Policy

Last updated 01 May 2024

ONO Comms is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.onocomms.com, or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We may collect and process the following types of information:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How we collect information

We collect information in the following ways:

  • Direct interactions: You may provide us with your personal information when you fill in forms, subscribe to our services, request marketing to be sent to you, or give us feedback.
  • Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and similar technologies.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

3. How we use your information

We use the information we collect in the following ways:

  • To provide and improve our services: Deliver our services, manage your account, and improve our website and services.
  • To communicate with you: Respond to your inquiries, send administrative information, and provide customer support.
  • Marketing and advertising: Provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.
  • Legal obligations: Comply with legal obligations, resolve disputes, and enforce our agreements.

4. Disclosure of your information

We may share your personal information with:

  • Service providers: Third-party vendors, consultants, and other service providers who perform services on our behalf.
  • Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal requirements: To comply with any court order, law, or legal process, including responding to any government or regulatory request.

5. Security of your information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your data protection rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal data.
  • Correction: Request correction of the personal data that we hold about you.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request a restriction on processing your personal data.
  • Transfer: Request the transfer of your personal data to you or to a third party.
  • Objection: Object to the processing of your personal data.

If you wish to exercise any of these rights, please send an email to the address provided below.

7. GDPR Compliance (for users in the European Economic Area - EEA)

If you are a resident of the European Economic Area (EEA), you have the following additional rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: Under certain conditions, you have the right to request that we erase your personal data.
  • Right to Restrict Processing: Under certain conditions, you have the right to request that we restrict the processing of your personal data.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Data Portability: Under certain conditions, you have the right to request that we transfer the data that we have collected to another organization or directly to you.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please send an email to the address provided below.

8. CCPA Compliance (for California residents)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
  • Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
  • Right to Opt-Out of Sale: You have the right to request that we do not sell your personal information. We do not sell personal information.
  • Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise your CCPA rights, please send an email to the address provided below. We may need to verify your identity before processing your request.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve it.

9.1 What are cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognise your browser and capture and remember certain information.

9.2 How we use cookies

We use cookies to:

  • Understand and save your preferences for future visits.
  • Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.
  • Keep track of advertisements and measure their effectiveness.

9.3 Types of cookies we use

The types of cookies we use include:

  • Essential Cookies: These cookies are necessary for our website to operate. They include cookies that enable you to log into secure areas of our website.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.
  • Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

9.4 Managing cookies

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact us

If you have any questions about this Privacy Policy, please send an email to hello@onocomms.com.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.